Refunds & Returns Policy

Returns & Exchanges:

Odyssey by Three Women (OBTW) return policy is valid from 30 days of purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Cost of returning item to OBTW is at the cost of the purchaser.

You will be issued store credit to the value of your exchanged/returned item.

Store credit can only be in the purchaser's name, and it cannot be exchanged for cash, or services.

Damaged Goods: Items damaged in transit will be replaced upon photographic proof of the damaged item and a new product will be sent to the purchaser. Photos of damaged items are to be forwarded to


To refund or exchange your product, you should mail your product to:

13 Rosemont Avenue, Emu Plains, NSW, 2750.

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or decline of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or missing refunds (if applicable):

It may take some time before your refund is processed. If you have not received your refund within seven business days, please contact us at

Sale items (if applicable):

Only full priced items may be refunded.